For our Managed Services, our crew is available to assist you by phone, email, and ticketing system at no additional cost—even with our standard service. Our enhanced SLAs provide optional 24/7 support and response times as fast as 30 minutes.
We offer two standardized SLA plans that provide the right level of support and reliability for your needs. Our SLAs are designed to meet your requirements. We also offer custom SLAs tailored specifically to your individual needs.
SLA for the reliable operation of your test and staging environments
SLA with 24/7 coverage for your production environment
Individually tailored to your needs
Price on request
 "Help Center")
Our SLA Basic is ideal for test and staging environments that require support during regular business hours. With a four-hour response time, we ensure that your requests are addressed promptly so you can keep your projects moving forward without delay.
Our SLA Advanced is designed for companies that depend on their systems being available around the clock. With 24/7 support, 365 days a year, and a response time of just 30 minutes, we provide maximum reliability and rapid service to help ensure that your production environments always perform at their best.
 "Help Center")
 "Test")
Do you have specialized requirements or need a support plan tailored to your needs? We also offer custom SLAs aligned precisely with your requirements. Whether you need specific response times, dedicated support channels, or additional services, we work with you to develop the right SLA. Contact us to receive a customized proposal.
Even without an enhanced Service Level Agreement, our crew is available by phone, email, and ticketing system to assist with any questions or issues related to your Managed Services.
An SLA adds guaranteed service hours and response times, allowing you to align support precisely with the requirements of your environments—from coverage during business hours to 24/7 support for business-critical systems.
 "Dominik at his workplace, smiling at the camera.")
You have a question? Just drop us a short message here and we'll get back to you!